Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Crowsnest Group LLC ("Crowsnest Group," "we," "us," or "our"), a limited liability company organized under the laws of the State of Washington, doing business as Grailmate. They govern your use of the Grailmate mobile application and related services, including the grailmate.app website (collectively, the "Service").

By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. Who We Are

The Service is operated by:

• Crowsnest Group LLC, a Washington limited liability company doing business as Grailmate
• General support: support@grailmate.app
• Legal and Terms inquiries: legal@grailmate.app
• For our mailing address, see Section 18 (Contact Us) below

2. Eligibility

You may use the Service only if:

• You are at least 18 years old. The Service is not intended for use by anyone under 18, and we ask users to confirm their age at first launch before access to the Service is granted. Declining the age confirmation results in the account being signed out and prevents further use of the Service.
• You are located in the United States. The Service is currently offered only to users in the United States. We do not target or knowingly accept users from other jurisdictions.
• You are not located in, or a resident of, any country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and you are not on any U.S. Government list of prohibited or restricted parties.
• You can form a binding contract with us under applicable law and have not previously been suspended or removed from the Service.

We reserve the right to refuse Service to anyone for any reason at any time.

3. The Service

3.1 What Grailmate is

Grailmate is a price-alert tool. You tell us what items you are interested in and the target price at which you would consider buying them. We aggregate price and availability data from third-party marketplaces (currently StockX, GOAT, and eBay), accessed through licensed data providers, and send you a push notification when an item you are watching is listed at or below your target price.

3.2 What Grailmate is not

Grailmate is not a marketplace, a broker, a payment processor, a financial advisor, or an authentication service. Specifically:

• We do not list items for sale, hold inventory, take payment, ship, fulfill, or facilitate refunds for any item.
• We do not authenticate items or guarantee that an item described in an alert is genuine. Authentication, when offered, is a service of the third-party marketplace, not us.
• We do not provide investment, financial, or trading advice. The information surfaced in the Service is not a recommendation to buy or sell any item.
• We do not control pricing, availability, listing accuracy, shipping, returns, or any other aspect of the merchants' platforms. Price data is provided "as is" based on what our partner data sources report.
• For some marketplaces, we use algorithmic cross-merchant product matching to associate third-party listings with canonical products in our database. The algorithm is best-effort and may occasionally associate a listing with the wrong product. After clicking through to a third-party marketplace listing surfaced by the Service, you should verify on that marketplace that the listing matches the item you intend to purchase before completing any transaction. See Section 3.4 below for details.

When you decide to purchase an item, you are taken to a third-party marketplace and the transaction is governed entirely by that marketplace's terms.

3.3 Coverage

At launch, the Service covers items listed on StockX, GOAT, and eBay, in the sneaker resale category. We may add additional categories and additional partner marketplaces over time. We may also remove categories or partners. We will provide notice where we believe changes are material to your use of the Service.

3.4 Algorithmic cross-merchant product matching and your verification responsibility

For some third-party marketplaces, individual sellers publish listings with user-generated titles, descriptions, and metadata. These marketplaces do not provide a normalized product catalog. To present prices from such marketplaces alongside prices from marketplaces with normalized catalogs, we use algorithmic cross-merchant product matching that associates each listing with a canonical product in our database, based on non-user-generated signals.

The cross-merchant product matching algorithm is best-effort and includes human review for ambiguous matches. Even with these safeguards in place, matches may occasionally be incorrect.

You are responsible for verifying that any third-party marketplace listing matches the item you intend to purchase before completing a transaction on that marketplace. Verification means reviewing the listing's title, images, condition, and other details on the destination marketplace, and confirming the listing represents the product you want.

If you spot a match you believe is incorrect, you can report it through the in-app feedback mechanism. Reports are routed to a human review queue and used to improve the algorithm. We use reasonable efforts to evaluate and address reports.

4. Your Account

4.1 Sign in with Apple

To create an account, you sign in using Sign in with Apple. We do not collect or store passwords. You are responsible for safeguarding your Apple ID credentials. If you suspect your Apple ID has been compromised, contact Apple Support and consider revoking Grailmate's access through your Apple ID settings.

4.2 One account per person

You may maintain one Grailmate account. You may not share your account with others, sell or transfer it, or create multiple accounts to evade limits or bans.

4.3 Accuracy

You agree that any information associated with your account — including the email address Apple shares with us during sign-in — is accurate at the time you provide it. Account deletion is irreversible (see Section 4.4).

4.4 Account deletion

You may delete your account at any time from the Settings screen within the app. When you delete your account, we permanently remove your encrypted email address, your Apple Sign In identifier, your price alerts, and your push notification tokens, and we submit a token revocation request to Apple. Account deletion is irreversible. There is no recovery process. This mirrors Section 6.1 of the Privacy Policy.

4.5 Suspension or termination by us

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, abused the Service, infringed third-party rights, or created risk to the Service, our partners, or other users. Where practical and appropriate, we will provide notice and an opportunity to cure.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Use the Service to scrape, mirror, resell, or republish data from our partner marketplaces in violation of those marketplaces' terms
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, any related systems or networks, or any other user's account
• Use the Service to send spam, unsolicited messages, or any malicious or deceptive content
• Use any automated means (bots, scrapers, harvesters) to access or monitor the Service except as expressly authorized by us in writing
• Probe, scan, or test the vulnerability of the Service except under a coordinated disclosure agreement
• Submit knowingly false, misleading, or impersonating information
• Use the Service in any manner that could damage, disable, overburden, or impair the Service or its infrastructure

We may rate-limit, throttle, restrict, or terminate access to any user, IP address, or device that we believe is engaged in any of the above.

6. Subscriptions (GrailWatch+)

6.1 Free tier

The free tier of Grailmate allows you to maintain up to 3 active price alerts at a time. The free tier is, and will remain, available at no cost. We may impose reasonable limits on the free tier to prevent abuse or manage capacity.

6.2 GrailWatch+

GrailWatch+ is our paid subscription tier. The current price is $4.99 per month in the United States. GrailWatch+ subscribers receive additional alert capacity (10 alert slots compared to 3 on the free tier) and priority alert checking. During periods of high system load, when our request budget for partner price feeds is constrained, GrailWatch+ alerts are checked before free-tier alerts. We may include additional features in GrailWatch+ as the Service evolves.

6.3 Billing through Apple

GrailWatch+ is sold as an auto-renewing subscription through Apple's In-App Purchase system. By subscribing, you agree to the following:

• Payment will be charged to your Apple ID account at confirmation of purchase.
• The subscription automatically renews for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.
• Subscriptions are managed through your Apple ID. To manage or cancel your GrailWatch+ subscription, open the App Store app and navigate to your Apple ID → Subscriptions, or use the in-app shortcut at Settings → Help → Manage your GrailWatch+ subscription. We do not have the ability to cancel or refund subscriptions on your behalf.
• You may cancel auto-renewal at any time through your Apple ID subscription settings. Cancellation takes effect at the end of the current billing period; you will retain access to GrailWatch+ features through the end of the period you have already paid for. No refund is provided for the unused portion of an active subscription period.

Refunds, if any, are issued by Apple in accordance with Apple's policies. Refund requests should be directed to Apple, not to us.

6.4 Price changes

We may change the price of GrailWatch+ over time. If we increase the price of an existing subscription, we will provide notice through in-app messaging or email, and the new price will only apply to future renewal periods. You can cancel before the new price takes effect.

6.5 Free trials and promotions

If we offer a free trial or promotional period, the terms of that offer will be displayed at the time of purchase. Unless otherwise stated, free trials convert automatically into paid subscriptions at the end of the trial period at the then-current price.

6.6 Taxes

Prices may not include applicable taxes. Apple is responsible for collecting and remitting applicable sales tax and VAT for in-app purchases in jurisdictions where required.

7. Affiliate Links and Third-Party Merchants

7.1 Affiliate disclosure

Grailmate participates in affiliate programs with third-party marketplaces, including StockX, GOAT, and eBay. When you tap a "Buy Now" or similar link in the app, we may earn a commission if you complete a purchase on the destination marketplace, at no additional cost to you. Each affiliate-linked button in the app displays the disclosure: "Affiliate relationship — we may earn a commission."

We never charge you for following an affiliate link, and the price you pay on the merchant's site is not affected by our affiliate relationship.

7.2 No endorsement

Inclusion of a merchant in the Service is not an endorsement. We are not responsible for, and do not control, the merchants' sites, listings, pricing, fulfillment, returns, refunds, authentication, customer service, or any other aspect of the transaction. We also do not endorse or guarantee the accuracy of any cross-merchant product match the Service makes between a third-party listing and a canonical product in our database, and you agree not to rely solely on the Service when making purchasing decisions; see Section 3.4 above.

7.3 Merchant terms govern

Once you leave the Service to visit a merchant, your interaction with that merchant is governed entirely by that merchant's terms of service, privacy policy, and other applicable agreements. We are not a party to those agreements.

8. Disclaimers

Without limiting the foregoing, we specifically do not warrant:

• That price data is accurate, complete, current, or free from errors. Price data is provided by third-party data sources and may be delayed, incorrect, or out of date.
• That an item displayed in an alert is genuine, in stock, or available for purchase. Authentication and inventory are the responsibility of the third-party marketplace.
• That a price alert will trigger at any specific time, that push notifications will be delivered without delay, or that the Service will be uninterrupted or error-free.
• That algorithmic cross-merchant product matching between third-party listings and canonical products in our database is accurate. The matching is best-effort and includes human review for ambiguous matches; matches may occasionally be incorrect, and verification of any third-party marketplace listing remains your responsibility.
• That the Service is compatible with any specific device or operating system version.

You bear sole responsibility for your purchasing decisions. The Service is a notification tool, not a recommendation engine, and you should independently verify any item, price, or seller before purchasing.

9. Limitation of Liability

Without limiting the foregoing, these limitations expressly include damages arising from errors in algorithmic cross-merchant product matching or from price alerts displaying incorrect product associations.

These limitations apply regardless of the legal theory on which a claim is based (contract, tort, statute, or otherwise) and survive termination of these Terms.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Crowsnest Group LLC and its officers, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) any transaction you enter into with a third-party merchant reached through the Service.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

11. Apple-Specific Terms

These Terms are between you and Crowsnest Group LLC, not Apple. Apple is not responsible for the Service or its content. The following provisions apply with respect to your use of the Service on Apple devices:

• Scope of license. The license granted to you for the Grailmate app is a non-transferable license to use the app on any Apple-branded products that you own or control, and as permitted by the App Store Terms of Service.
• Maintenance and support. Crowsnest Group LLC, not Apple, is solely responsible for providing any maintenance and support services for the Service. Apple has no obligation to furnish any maintenance or support services with respect to the Service.
• Warranty. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the app. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service.
• Product claims. Crowsnest Group LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the Service, including (a) product liability claims, (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property claims. In the event of any third-party claim that the Service or your use of the Service infringes that third party's intellectual property rights, Crowsnest Group LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

12. Intellectual Property

12.1 Our content

The Service, including its software, text, graphics, logos, icons, the "Grailmate" name and mark, the "Finders Keepers" tagline, and the look and feel of the app and website, are owned by or licensed to Crowsnest Group LLC and are protected by U.S. and international copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

12.2 Feedback

If you send us suggestions, feedback, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and exploit that feedback for any purpose, without obligation to you.

12.3 Third-party content

Item names, brand names, product images, and similar content surfaced through the Service are the property of their respective owners. We display this content for the purpose of helping you identify items you are watching.

13. Dispute Resolution and Arbitration

13.1 Informal resolution first

Before filing any formal claim, you agree to first contact us at legal@grailmate.app and provide a brief written description of your dispute and your contact information. We will attempt in good faith to resolve the dispute informally for at least 30 days from the date of your notice.

13.2 Binding individual arbitration

If a dispute is not resolved within 30 days, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved exclusively by binding individual arbitration, except as provided in Sections 13.4 (small claims) and 13.5 (opt-out).

The arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures, available at jamsadr.com. The arbitration will be conducted in English, in King County, Washington (or remotely if both parties agree). The arbitrator will have authority to grant any remedy a court could grant on an individual basis. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class action waiver

If this class action waiver is found to be unenforceable, then the entirety of Section 13.2 will be null and void with respect to the affected claim, and the parties will resolve the dispute in court as set forth in Section 14.

13.4 Small claims carve-out

Either party may bring an individual claim in small claims court for any matter within the small claims court's jurisdiction, instead of arbitration.

13.5 30-day right to opt out

You can opt out of the arbitration agreement and class action waiver in this Section 13 by sending written notice to legal@grailmate.app within 30 days of first agreeing to these Terms. To allow us to identify your account, your notice must include:

• Your name
• The Apple email address associated with your Grailmate account, which you can find on your iOS device under Settings → [Your Name] → Sign-In & Security → Apps Using Apple ID → Grailmate
• A clear statement that you are opting out of the arbitration agreement

Notices missing any of these elements may not be valid.

When your opt-out period runs. Your 30-day period runs from the date you first agreed to these Terms. Updating other parts of these Terms does not restart it. If we later make a material change to the arbitration agreement or class action waiver in this Section 13, we will notify you and give you a new 30-day period — running from the date that change takes effect — to opt out of the changed terms. If you have already opted out, your opt-out remains in effect and you do not need to do anything.

Acknowledgment. We will acknowledge opt-out notices we receive. If a notice is missing a required element, we may contact you for the missing information.

Effect of opting out. If you opt out, neither Section 13.2 nor Section 13.3 will apply to you, and disputes will be resolved in court as set forth in Section 14. Your opt-out is permanent: it remains in effect for every future version of these Terms, and you never need to opt out again — even if we later change the arbitration terms.

13.6 Survival

This Section 13 survives termination of these Terms.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Subject to Section 13 (Dispute Resolution and Arbitration), any judicial action arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in King County, Washington, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will:

• Update the "Last updated" date at the top of this page
• For material changes, provide notice via the App Store update notes, in-app messaging, or other appropriate means at least 30 days before the change takes effect

For most changes, continued use of the Service after a change becomes effective constitutes your acceptance of the revised Terms. For a material change to the arbitration agreement or class action waiver in Section 13, we will ask you to affirmatively agree to the revised Terms before you continue using the Service. If you do not agree to a change, your remedy is to stop using the Service and delete your account.

16. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service as described in Section 4.5. The following provisions survive termination of these Terms: Sections 7 (Affiliate Links), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 11 (Apple-Specific Terms), 12 (Intellectual Property), 13 (Dispute Resolution), 14 (Governing Law), 17 (Miscellaneous), and any other provisions that by their nature should survive.

17. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any additional terms that apply to specific features (such as in-app purchase terms presented by Apple), constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
• No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
• No third-party beneficiaries (except Apple, as set out in Section 11).
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications outages, or government action.
• Notices to you. We may provide notices to you by in-app message, push notification, or by posting on grailmate.app. Notices are effective when sent.
• Notices to us. Notices to us must be sent to legal@grailmate.app or to the mailing address in Section 18.
• Headings. Section headings are for reference only and do not affect interpretation.
• Electronic communications. You consent to receive communications from us electronically (email, in-app messages, push notifications). Electronic agreements, notices, and other records satisfy any legal requirement that such communications be in writing.

18. Contact Us

For questions about these Terms or the Service, contact us at:

Crowsnest Group LLC d/b/a Grailmate
1100 Bellevue Way NE, Ste 8A PMB 310
Bellevue, WA 98004-4280
United States
legal@grailmate.app